Last updated: October 17, 2026

Pet Supply Club, operated by 1612197 B.C. Ltd. (“we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit https://petsupplyclub.ca (the “Site”) or buy from us. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

Information you give us

  • Name, email address, phone number, and billing and shipping addresses
  • Order details, such as the products you buy
  • Account login details, if you create an account
  • Messages you send us, reviews you post, and your preferences (for example, newsletter sign-ups)

Payment information Card payments are processed by our third-party payment processor. We do not store your full card number or security code (CVV) on our systems. We may receive limited details such as the card type, the last four digits and the expiry date.

Information collected automatically

  • Device and browser information, IP address and approximate location
  • Pages viewed, products browsed, and how you arrived at the Site
  • Information collected through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use personal information to:

  • Process and deliver your orders, including payment, shipping and returns
  • Communicate with you about orders, your account and customer service requests
  • Prevent and detect fraud and keep the Site secure
  • Improve the Site, our products and your shopping experience
  • Send marketing emails, but only with your consent (you can unsubscribe at any time)
  • Meet our legal, tax and accounting obligations

3. Consent

By giving us your personal information to complete a purchase, you consent to us collecting and using it for that purpose. For any secondary purpose, such as marketing, we will ask for your express consent or give you a clear chance to say no. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to provide certain services.

Our commercial electronic messages comply with Canada’s Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link.

4. How We Share Your Information

We do not sell or rent your personal information. We share it only with:

  • Service providers who help us run our business, such as payment processors, shipping carriers, website hosting, email and analytics providers. They may use your information only to provide services to us.
  • Legal authorities when required by law, or to protect our rights, customers or the public.
  • A buyer or successor if our business is sold or reorganized, subject to this policy.

Some of our service providers may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.

5. Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences, keep you signed in, and understand how the Site is used. You can block or delete cookies through your browser settings, but some parts of the Site (such as the cart and checkout) may not work properly without them.

6. How We Protect Your Information

We use reasonable physical, administrative and technical safeguards to protect personal information, including encrypted (SSL/TLS) connections on the Site and PCI-compliant payment processing. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

7. How Long We Keep It

We keep personal information only as long as we need it for the purposes described above, or as required by law (for example, tax records). After that, we securely delete or anonymize it.

8. Your Rights

You have the right to:

  • Ask what personal information we hold about you and get a copy of it
  • Ask us to correct inaccurate or incomplete information
  • Withdraw consent to marketing or other optional uses
  • Ask us to delete your information, where we are not required to keep it

To make a request, contact our Privacy Officer using the details below. We may need to verify your identity first, and we will respond within the time required by law (generally 30 days).

9. Children

The Site is not directed at children under 13, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. Contact Us

Privacy Officer, Pet Supply Club (1612197 B.C. Ltd.) 15738 106 Ave, Surrey, BC V4N 1K5, Canada 
Email: [email protected]