Last updated: October 17, 2026

This policy explains how Pet Supply Club, operated by 1612197 B.C. Ltd., accepts and handles credit and debit card payments on https://petsupplyclub.ca.

1. Accepted Cards

We accept the following cards for online purchases:

  • Visa
  • Mastercard
  • [American Express]
  • [Visa Debit and Debit Mastercard]

All transactions are processed in Canadian dollars (CAD). If your card is issued outside Canada or in another currency, your card issuer may apply currency conversion or foreign transaction fees. These fees are set by your bank, not by us.

2. When Your Card Is Charged

Your card is charged when you place your order. In some cases, your bank may show a temporary authorization (a “pending” charge) before the final charge is completed. If an order is cancelled before it is processed, the authorization is released by your bank, usually within a few business days.

3. Payment Security

  • All card payments are processed through a secure third-party payment processor that complies with the Payment Card Industry Data Security Standard (PCI DSS).
  • Your card details are encrypted with SSL/TLS technology while they travel between your browser and the payment processor.
  • Pet Supply Club does not store your full card number or security code (CVV) on our servers.
  • We will never ask for your full card number, CVV or PIN by email, text or phone.

4. Verification and Fraud Prevention

To protect you and us from fraud, orders may be checked through automated and manual verification. This may include address verification (AVS), security code checks and 3-D Secure authentication (such as Visa Secure or Mastercard Identity Check). The billing name and address you enter must match the details on file with your card issuer.

We may delay, cancel or refuse any order that appears fraudulent or cannot be verified. If we cancel an order, any amount charged will be refunded in full to the original card.

5. Declined Payments

If your card is declined, please check that the card number, expiry date, CVV and billing address are correct, and that you have enough available credit. If it is still declined, please contact your card issuer or try a different card. For security reasons, we are not told the specific reason a payment was declined.

6. Refunds to Your Card

Approved refunds are returned to the same card used for the purchase. We cannot refund to a different card or payment method. Refunds are processed within 5–10 business days of approval, and your card issuer may take additional time to post the credit to your account. See our Refund & Return Policy for full details.

7. Chargebacks and Disputes

If you have a concern about a charge, please contact us first. We are usually able to resolve billing issues quickly. Filing a chargeback without contacting us may delay a resolution. We reserve the right to dispute chargebacks that we believe are unwarranted, and to provide the card issuer with order, delivery and communication records.

8. Unauthorized Use

If you notice a charge from Pet Supply Club that you did not make, contact your card issuer immediately, and let us know so we can help investigate.

9. Contact Us

Pet Supply Club (1612197 B.C. Ltd.) 15738 106 Ave, Surrey, BC V4N 1K5, Canada
Email: [email protected]